Terms of Service

1. Agreement to Terms

By accessing or using the 7Minds AI platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). The Service is operated by Impact Ten S.L., a company registered in Malaga, Spain ("7Minds," "we," "us," or "our"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

7Minds AI is an analytics platform that connects to your business data sources — including databases, ERPs, CRMs, spreadsheets, and APIs — and allows authorized users to query that data using natural language. The platform processes your questions, retrieves relevant data, and presents answers in plain language, charts, and tables.

The Service is available as a cloud-hosted solution or as an on-premise deployment within your own infrastructure. Feature availability may vary by plan.

3. Account Registration & Responsibilities

To use the Service, you must register an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us promptly at info@sevenminds.ai if you suspect unauthorized access to your account.
• Ensuring that all users within your organization comply with these Terms.

We reserve the right to suspend or terminate accounts that violate these Terms or that have been inactive for an extended period, with reasonable prior notice.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or systems connected to the Service.
• Use automated tools to scrape, crawl, or extract data from the Service beyond what is provided through our API.
• Use the Service to store or transmit malicious code, malware, or any content that infringes on the rights of others.
• Resell, sublicense, or redistribute the Service without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Service.

5. Intellectual Property

The 7Minds platform — including its software, design, documentation, branding, and all related intellectual property — is and remains the exclusive property of Impact Ten S.L. These Terms do not grant you any ownership rights in the Service.

You retain full ownership of your data, queries, and any content you provide through the Service. By using the Service, you grant us a limited, non-exclusive license to process your data solely for the purpose of delivering the Service to you.

6. Data Ownership & Processing

Your data is yours. 7Minds processes your data on your behalf to provide the Service, and we do not claim any ownership over it. Specifically:

• You retain all rights, title, and interest in your data at all times.
• We will not access, use, or share your data for any purpose other than delivering and improving the Service for you.
• We will not sell your data to third parties.
• For cloud-hosted deployments, your data is encrypted in transit and at rest. For on-premise deployments, your data never leaves your infrastructure.
• Upon termination of your account, you may export your data. After a reasonable transition period (30 days), we will delete your data from our systems.

For details on how we handle personal data, please refer to our Privacy Policy.

7. Service Availability & SLAs

We strive to maintain high availability for the 7Minds platform. For cloud-hosted customers:

• We target 99.5% uptime on a monthly basis, excluding scheduled maintenance.
• Scheduled maintenance windows will be communicated at least 48 hours in advance and will be scheduled during off-peak hours whenever possible.
• In the event of unplanned downtime, we will provide timely updates and work to restore service as quickly as possible.

For on-premise deployments, uptime and infrastructure management are the responsibility of the customer. We provide software updates and technical support, but the customer manages their own hosting environment.

Enterprise customers may negotiate custom SLA terms as part of their service agreement.

8. Payment Terms

Access to the Service is subject to the payment of fees as outlined in your service agreement or on our pricing page. The following terms apply:

• All prices are quoted in euros (EUR) unless otherwise agreed in writing.
• Invoices are issued monthly and are due within 30 days of the invoice date.
• Late payments may be subject to interest at the rate permitted under applicable Spanish law.
• We reserve the right to adjust pricing with 60 days' written notice. Any price changes will take effect at the start of the next billing cycle following the notice period.
• All fees are exclusive of applicable taxes, which will be added where required by law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Impact Ten S.L. and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service.

Our total aggregate liability for any claims arising under these Terms shall not exceed the total amount you have paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or willful misconduct.

10. Termination

Either party may terminate the service agreement by providing 30 days' written notice to the other party. Upon termination:

• You will have 30 days to export your data from the platform. We can assist with data export upon request.
• After the 30-day transition period, we will delete your data from our systems.
• Any outstanding invoices remain due and payable.
• Provisions of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will remain in effect.

We may suspend or terminate your access immediately if you materially breach these Terms, with notice provided as soon as reasonably practicable.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Spain. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaga, Spain.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12. Changes to Terms

We may update these Terms from time to time to reflect changes in the Service, legal requirements, or business practices. When we make changes, we will update the "Last updated" date at the top of this page and notify you via email or through the platform at least 30 days before the changes take effect.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you may terminate your account in accordance with Section 10.

13. Contact

If you have any questions about these Terms, or if you need to send us a formal notice, please contact us at:

Impact Ten S.L.
Malaga, Spain
info@sevenminds.ai